On this page

Trace a real event

A common preparation problem is having procedures without being able to explain actual practice. Select a recent delivery, defect or equipment exception and trace the requirements, actions, approvals and verification. Breaks in that trail reveal interfaces that need attention.

Clarify the audit purpose and criteria. Internal, customer or purchasing-party audits and independent certification audits can have different objectives.

Connect four kinds of evidence

StageQuestionPossible evidence
RequirementsWhat was agreed, and by whom?Contract, drawing, process standard
ExecutionWho performed the work and under what conditions?Work order, operation and handover records
ResultsHow was conformity evaluated?Inspection or acceptance records
ImprovementWas a deviation effectively addressed?Cause tests, actions and follow-up

These are examples, not a mandatory document set. Evidence should be authentic, attributable and retrievable.

Examine weak interfaces

Sample revisions, outsourced activities, supplier exceptions, temporary role cover and complaints. Correct the immediate control problem, then verify its cause and the effectiveness of the revised routine. Replacing an obsolete drawing is only part of fixing a drawing-control failure.

Ask people to explain their normal work rather than memorize answers. Use preparation reviews to find weaknesses in the system.

Reference: ISO 19011 auditing guidance. Confirm the applicable criteria with the audit organizer.